How do I get in touch with Virgin Active?

You can email us on [email protected], call us on 0860200911 or pop into your closest club. Chat soon.

Can I bring a visitor to Virgin Active?

At our discretion, you may bring guests to train with you upon payment of the guest fee or redemption of a valid promotional voucher and completion of the Guest Register. Your guest must bring their national identity document or passport and have his/her photo taken. 2. All guests must play by the rules.

Does Virgin Active allow 14 year olds?

All Junior Members aged 10 to 14 must be accompanied by their Parent or Guardian on the gym floor. Junior Members over the age of 14 may use the gym floor whilst their Parent or Guardian is elsewhere in the Club, provided the Junior Member has had the relevant gym floor induction for over 14s.

How much is the cancellation fee at Virgin Active?

a 30%
Virgin Active “Should one of our members wish to cancel and they are within their initial contract period, they are required to pay a 30% cancellation fee based on the remaining balance of the contract.

How do I freeze my Virgin Active membership?

If you wish to suspend or “freeze” your membership you may notify us of your request in writing or by completing a Change of Circumstances Request Form. You will also have to pay the non-refundable Freeze Fee set out in your Home Club price list current at the time you freeze your membership.

How much is cancellation fee for Virgin Active?

What happens if you don’t pay Virgin Active?

If you fail to pay your monthly membership fees on the due date, then you will become liable for a cancellation fee if applicable and all costs in connection with the collection of the arrears including legal costs.

Can you get into Virgin Active without a membership?

Get your free Virgin Active guest pass now. Come and check out what our gyms are all about. Pop your details into the form below and we’ll SMS you a free guest pass for the gym of your choice. You can use it any time in the next month.

Can I freeze my Virgin Active membership?

Can I freeze my membership? Yes – you may freeze your Contract for a minimum of month up to a maximum of 6 months in a 12 month cycle for medical and travel reasons provided you are not in arrears. We will charge you a monthly administration fee for freezing your membership.