How do I complain about a CCG?

Go onto the CCGs website to find details of their Complaints Department and complaints procedure. Make your Letter of Complaint concise and to the point, and do not ramble. You have to get the CCGs attention and make an impact. Set out the facts clearly and succinctly.

What is the most common complaint of patients?

The most common issues complained about were ‘treatment’ (15.6%) and ‘communication’ (13.7%).

What are some patient complaints?

5 Common Patient Complaints in Healthcare

  • Long Wait Times.
  • Issues with Staff Members.
  • Amount of Time Spent with Doctor.
  • Insurance and Billing.
  • Lack of Communication and Dismissiveness.

What are most complaints about in the NHS?

Data from national public services show that the three most common causes for complaint are late or slow service, and staff attitudes and competence. Conversely, delivering what users need appears to be the strongest driver of satisfaction with public services.

What happens when you complain to NHS?

What happens next? Most NHS Trust complaints procedures require an acknowledgement within 14 days but many will acknowledge your letter within 3 days. If you do not get an acknowledgement within this time frame, you should write again or telephone to check that your complaint was received.

How do I write a consumer complaint?

What to include in a complaint letter

  1. describe your problem and the outcome you want.
  2. include key dates, such as when you purchased the goods or services and when the problem occurred.
  3. identify what action you’ve already taken to fix the problem and what you will do if you and the seller cannot resolve the problem.

What is the NHS complaints service?

The service provides free, confidential and independent support and information about the NHS complaints procedure to people who live in Staffordshire (excluding the city of Stoke on Trent). Find out more about the service by contacting Total Voice Staffordshire:

How do I make a complaint about a CCG?

Every CCG will have its own complaints procedure, which is often displayed on its website. Contact your local authority if your complaint is about public health organisations, which provide services that prevent disease, promote health and prolong life.

What does Cheshire CCG do for complaints?

Complaints Complaints NHS Cheshire CCG is committed to ensuring our patients can access high quality care that is safe, effective and focused on patient experience. We expect our patients to be treated with respect, dignity and compassion by the services that we commission.

How do I complain about secondary care on the NHS?

NHS England also commissions military health services and some other specialised services. Contact your local clinical commissioning group (CCG) for complaints about secondary care, such as hospital care, mental health services, out-of-hours services, NHS 111 and community services like district nursing, for example.