What is a ShoreTel workgroup?

ShoreTel has an embedded call center like feature aptly named “WorkGroups” that is an ideal solution for this environment. You can organize a group, route calls to group members and even queue the call until a group member becomes available.

How do I set up ShoreTel communicator?

Shoretel Communicator for Windows Setup

  1. Open the Start Menu and open ShoreTel Communicator.
  2. Click Next.
  3. Enter shoretel in the Server Name field.
  4. Check the Use Windows credentials box.
  5. Click Next.
  6. Click Next once logged in.
  7. Check Start ShoreTel Communicator when you logon to Windows.
  8. Click Finish.

How do I forward my ShoreTel phone extension?

To enable Call Forwarding, click on the ShoreTel icon in the top left of your communicator. Under the My Phones tab, enter in your desired numbers. Up to 7 separate numbers can be added, 5 of those numbers allowing custom labels. Once the numbers have been added, click OK.

What is ShoreTel softphone?

The ShoreTel Sky Softphone is a virtual phone that provides two-way audio and graphically appears like a desk phone on your computer screen. ShoreTel Sky Softphone reproduces virtually all of the features of the physical desk phones that are supported by the ShoreTel Sky phone system.

How do you log out of ShoreTel communicator?

Windows PC

  1. Click the up arrow on the task bar, near the system time in the bottom-right corner of the screen.
  2. Right-click on the Mitel Connect icon.
  3. Click Exit.

How do I connect my ShoreTel phone to my computer?

Connect one end of ETHERNET CABLE C to the PC port on the ShoreTel IP Phone. 3. Connect the other end of ETHERNET CABLE C to the Ethernet port on a PC or laptop.

How do I transfer a call on ShoreTel?

  1. While on a call, press Transfer.
  2. Dial the extension or outside line.
  3. Wait for an answer, then announce the call. After consultation, press the Yes soft key, the Transfer button, or Hang Up to complete the transfer, OR.
  4. Press the Cancel soft key to abandon the transfer and return to the original call.

How does ShoreTel phone system work?

ShoreTel Communicator is a user-based application that integrates IP telephony features, messaging, conferencing, video, mobility and other capabilities. The interface allows users to respond quickly to calls and messages, and check online presence of colleagues and much more.

How do I transfer a ShoreTel phone?

What is the difference between workgroups and workgroups in ShoreTel?

Workgroups live on the ShoreTel server, giving them more functionality like the mentioned queuing and reporting. This also means they are dependent on your server infrastructure and ShoreTel Director. If this fails the workgroups go to a backup route of your choice. Much like workgroups, they may function similarly but have some big differences.

How many hunt Agents can I have on a ShoreTel switch?

With a Hunt group you are limited to to 16 members total on a ShoreTel switch – Agreed, it may sound like crazy talk now, but believe me it’s important! Exceeding this capacity can lead to trouble with your ShoreTel switches. Now, remember back to the questions that we had above of “Does your agents need to answer multiple calls at once?”.

Does Workgroups work with voicemail?

Yes – Everyone in the workgroup will get a notification that a voicemail has been left, can listen and mark it read or delete it! Workgroups offers some built-in live reporting and a more advanced set of historical reports to work with.