What do abtran Sligo do?
Abtran is a leading provider of Customer and Business Process Management (BPM) and Outsourcing (BPO) services.
What industry is Abtran?
Abtran is the largest homegrown BPO in Ireland Over the past twenty years, we’ve connected with millions of customers on behalf of trusted brands across the Utilities, Transport, Financial Services and the Government sectors.
What do you do at abtran?
Headquartered in Cork, Abtran has a strong international reputation in the business process outsourcing market by providing customer contact centre management services and expertise to a wide range of corporate and public sector clients.
Who founded abtran?
Pat Fitzgerald
Morgan McKinley, an executive recruitment group was founded in 1988 by Pat Fitzgerald. He also co-founded Abtran with his brother Michael Fitzgerald. Abtran holds a range of private and public contracts including the operation of helpline services for the Revenue and Electric Ireland.
Is abtran a good company to work for?
Great place to work Abtran has had such a positive impact on my career. I initially started out as an agent and over time progressed to a team leader. There is so many opportunities for progression in the company if that’s what your looking to do. There’s lots of different avenues that you can go down which is great.
What does a customer service advisor do?
Handle customer enquiries, answering any questions and queries in person, over the phone, or online. Provide support and comprehensive product / service information to customers. Build relationships with customers. Assist customers in making purchasing decisions.
Who owns Morgan McKinley?
Founder Pat Fitzgerald
Founder Pat Fitzgerald steps back from day-to-day running of the group. Morgan McKinley, the global executive recruitment group founded by Irishman Pat Fitzgerald, has announced a shake-up of its senior management team.
Whats it like to work at abtran?
Great atmosphere and opportunities to progress I started in Abtran in September 2019 as an advisor and quickly progressed into a team leader role. The atmosphere in the office is great and makes you enjoy coming into work. Management are extremely friendly and helpful no matter your job title.
Is Customer Service Advisor hard?
Hardest part of being a Customer Advisor You won’t get much exercise in this job, as you’re often expected to remain in one place for a large amount of time (either sitting or standing) so customers know where you are. Also, not all customers will be polite or friendly to you, and some will really test your patience.
Is it hard to be a service advisor?
It’s no secret that being an automotive service advisor can be challenging. This fast-paced career comes with a lot of responsibility and requires hard work, motivation and a commitment to excellence at all times. For this reason, many service advisors experience stress on the job.
What did the Morgan McKinley study find?
Irish women are paid an average of 20% less than Irish men, according to a new study from Morgan McKinley. It found that men in professional jobs earn €12,500 more than women once bonuses and salaries are taken into account.