How do I contact Hikvision technical support?

Contact

  1. 18639 Railroad Street, City of Industry, California 91748.
  2. +1-866- 200-6690 (Toll-free)
  3. +1-909-895-0400.
  4. [email protected].
  5. Technical Support: 909-612-9039.
  6. Technical Support: [email protected].
  7. Hikvision Robotics Division.
  8. +1-626-828-5842.

Why is Hik-connect not working?

Make sure the Hik-connect service is enabled in the camera or recorder. Check the “Configuration >> Network >> Advanced Settings >> Plataform access”. This picture shows an example with the web interface, but you can use the DVR or NVR menu as long as you open the same menus.

How do I get my Hikvision back online?

  1. Open the Main Menu by clicking the Cog icon and then browse to Network > TCP/IP.
  2. Set your Preferred DNS Server so that it is the same as your IPv4 Default Gateway and set your Alternate DNS Server to 8.8. 8.8 and press Apply.
  3. To check if this has worked browse to Network > Advanced > Platform Access.

Is Hikvision Made in USA?

Hangzhou Hikvision Digital Technology Co., Ltd., often shortened to Hikvision, is a Chinese state-owned manufacturer and supplier of video surveillance equipment for civilian and military purposes, headquartered in Hangzhou, Zhejiang.

What is the default IP of Hikvision camera?

192.0.0.64
Surveillance Brands – Default Username and Passwords

Brand User Name IP Addressr1
GVI Admin 192.168.0.250
HIKVision admin 192.0.0.64
Honeywell administrator no default/DHCP
IOImage admin 192.168.123.10

What is the default password of Hikvision IP camera?

Click the old password box and enter the current password using the GUI number pad, the default password from new is 12345.

Why is my Hik-Connect app saying offline?

Does your phone receive an internet signal? Is it connected to WiFi or 4g? If the above is all correct, and your Hik-Connect app is still showing the device as ‘offline’, please refresh your app by dragging down with your finger the camera list view. This will update the feed within your app.

How do I access my Hikvision server?

Enabling Hik-Connect Service on Web

  1. Open the web browser on your PC.
  2. Input the device IP address and press the Enter key on your keyboard.
  3. Input the device user name and the device password to login.
  4. Tap Configuration – Network – Advanced Settings – Platform Access to enter the Platform Access page.
  5. Check Enable.

How do I fix HIK offline?

c) Try to change Server address, change dev.hik-connect.com to litedev.hik-connect.com or change litedev.hik-connect.com to dev.hik-connect.com. d) Upgrade device to latest firmware. 3. If the Register Status is still offline, you may need to check the network.

Is Ezviz owned by Hikvision?

Lorex is a subsidiary of Dahua Technology, and Ezviz is a video surveillance camera brand owned by Hikvision.

How long do Hikvision cameras last?

However, as a general rule, a new IP camera today should last two NVR cycles. So, if an NVR lasts between three to five years that means the IP camera on the network should last between six to 10 years.

Can I use IP camera without NVR?

Without DVRs or NVRs, IP cameras can still work independently as standalone surveillance devices, just like the security cameras with SD card. Better yet, you can also connect an IP camera to your phone, computer, laptop, TV without a DVR/NVR to stream live feed.

What are Hikvision’s hours of Operation?

Monday to Friday, 9:00am – 8:00pm Eastern / 6:00am- to 5:00pm Pacific. Email: [email protected]. Phone: +1-866-200-6690 (Toll Free) Limited End User Support: (End-user support is intended for product usage-related inquiries such as playback and export.

UK Technical Support: +44 (0)1790 600 300 or [email protected] Ireland Technical Support: +353 (0) 1 447 0408 or [email protected]

Where is Hikvision manufacturing facility located?

Manufacturing Facility Prama Hikvision India Pvt. Ltd. Hira Industrial Park, Lotus Building, Off Nh – 8, Vasai Phata, Pelhar, Vasai East, Palghar, Maharashtra, 401208 +91-22-6855 9944 (Sales); +91-22-6822 9999, 3322 6060, 2846 9999 (Technical Support) Hikvision Indonesia

How to contact Hikvision Indonesia APL?

+91-22-6855 9944 (Sales); +91-22-6822 9999, 3322 6060, 2846 9999 (Technical Support) Hikvision Indonesia APL Tower Floor 22nd Unit 9 Jl. Letjend S. Parman Kav. 28 West Jakarta 11470 – Indonesia

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